This page explains what EXPLORE MY TICKET collects when you search and book, why we hold it, and what you can ask us to do with it.
What we collect
When you search, we hold the trip details you enter, such as the destination, the dates and the number of travellers. Nothing on a search page identifies you.
When you book, we collect the details the airline, hotel or operator requires to issue the booking: the traveller names, contact email and phone number, and where the supplier requires it, passport or identity details.
When you create an account, we hold your name, email address and a one-way encrypted form of your password. We never store your password in a form anyone, including us, can read.
Card details
Payment card details are entered on our payment provider's secure page and are processed by them. We receive confirmation that a payment succeeded and the last few digits of the card for your receipt. We do not hold full card numbers.
Why we hold it
To make and confirm your booking with the supplier, to send you your confirmation and travel documents, to support you before and during the trip, and to meet the record-keeping obligations that apply to travel bookings.
Who we share it with
Only with the supplier fulfilling your booking (the airline, hotel, transfer or activity operator), the payment provider processing the payment, and where the law requires us to.
We do not sell your details to anyone.
Marketing
If you opt in, we may email you fare alerts and offers. Every such email carries an unsubscribe link, and unsubscribing does not affect the emails about a booking you have made, which we must send.
How long we keep it
Booking records are kept for as long as the applicable tax and travel regulations require. Account details are kept until you ask us to close the account.
Your rights
You can ask us for a copy of the personal details we hold about you, ask us to correct anything that is wrong, or ask us to delete your account. Write to us and we will act on it.
Cookies
We use cookies to keep you signed in, to remember your currency and language, and to keep your search going between pages. Blocking them will stop a booking from completing.
Questions about this page? Write to us at exploremyticket@gmail.com.