These terms cover your use of EXPLORE MY TICKET and any booking you make through it. By making a booking you accept them.
Who you are contracting with
We act as an agent. Your travel contract is with the airline, hotel, transfer company or activity operator that provides the service, and that supplier's own conditions of carriage or booking apply to your trip alongside these terms.
Prices and availability
Prices and availability are drawn live from our suppliers and can change until a booking is confirmed. If a price or an availability changes between your search and your payment, we will tell you before the booking is completed and you may choose not to proceed.
The total shown at checkout includes the taxes and fees we know of at the time. Charges the supplier collects directly, such as a hotel city tax, resort fee or baggage charge, are payable by you to them.
Payment
A booking is confirmed only when payment has been taken and we have issued a confirmation. A booking reference generated before that is not a confirmed booking.
Your details
Traveller names must match the passport or identity document that will be used for travel. Airlines in particular treat a name correction as a change, and some do not permit one at all. We cannot be responsible for a booking that cannot be used because the details given to us were wrong.
Changes and cancellations
Whether a booking can be changed or cancelled, and what it costs, is set by the supplier's fare or rate rules, which are shown before you pay. Some fares and rates are not refundable at all.
Where a change or refund is permitted, ask us and we will process it with the supplier. A supplier's own processing time applies to any refund reaching your card.
Passports, visas and health
You are responsible for holding a valid passport, any visa required for your destination and any transit country, and for meeting the health requirements of the countries you are travelling to. We can point you to the requirements, but we cannot check or guarantee them on your behalf.
Travel insurance
We strongly recommend travel insurance covering cancellation, medical costs and baggage. It is not included in any booking unless it is separately listed on your confirmation.
Our responsibility
We are responsible for handling your booking with reasonable care. We are not responsible for the acts of a supplier, or for delays, cancellations or events outside our control, such as weather, strikes or airspace closures. Where a supplier fails to provide what it sold, we will help you pursue it with them.
Complaints
Tell us as soon as something goes wrong, and while you are still travelling if it is something the supplier can put right on the spot. Complaints raised after the trip are much harder for any supplier to resolve.
Questions about this page? Write to us at exploremyticket@gmail.com.